How to Contact Us:
If you have any problems with your seed order, please get in touch.
We're proud of our reputation as good people to deal with, and try really hard to get it right,
but from time to time, like anyone else, we mess up.
In which case please let us know & we will sort it out as quickly as possible.
In general, the best & most efficient thing is
to email (address below)
including a number where we can phone you if needed.
If you really cannot use email, you can leave a message for us on 01239 821107 ;
we are in the office at least twice a week.
Please note: it is not possible to place orders by phone,
and we do not have a paper catalogue available.
1) Everything we have is on the website - if its not listed, we don't have it - no point calling to ask.
2) We cannot take orders by phone - only online.
3) We don't do wholesale or custom seed packets for you to sell in your shop.
4) We don't have out of date seeds for your charity project to buy cheaply - if the seed's no good, we throw it away!
(We may be able to donate some good seed if you write to us.)
PLEASE BEAR IN MIND . . .
In particular if you're a beginner and don't know where to start,
WHEN TO CALL US?
The key thing is that we only open the office some days, the rest of the time we are out in the fields.
We are always in the office on Mondays and Fridays to pack seeds & orders, so we'll get your message then.
You may not get a reply on other days if we are out tending the plants, but if so just leave your number and we'll get back to you.
(sorry you can't click on this email link, you have
to type it in yourself.
Otherwise all the spam programs pick it up and inundate us with junk emails)
Please include either your order number, membership number, or postcode, so we can find you in the computer.
Or write to us at :
Real Seeds, PO Box 18, Newport near Fishguard, Pembrokeshire SA65 0AA
(Dont worry about the PO box by the way.
We do have a real address, of course - the office is at Units 1 , 2 & 4, The Old School, Lower St Mary St, Newport.
But it is much better to send post to the PO Box address, as the office delivery is less frequent)